{"id":449,"date":"2024-04-08T18:19:05","date_gmt":"2024-04-08T16:19:05","guid":{"rendered":"https:\/\/www.altaier.com\/?page_id=449"},"modified":"2024-04-08T18:30:03","modified_gmt":"2024-04-08T16:30:03","slug":"solution-helpdesk","status":"publish","type":"page","link":"https:\/\/www.altaier.com\/index.php\/solution-helpdesk\/","title":{"rendered":"Solution HelpDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"449\" class=\"elementor elementor-449\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e936e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e936e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33f5cb6\" data-id=\"33f5cb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ba2bee elementor-widget elementor-widget-heading\" data-id=\"2ba2bee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Externalisez votre support logiciel et gagnez en s\u00e9r\u00e9nit\u00e9<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1665559 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1665559\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-234c1d8\" data-id=\"234c1d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2a07419 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a07419\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5dbbbb6\" data-id=\"5dbbbb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-901377e elementor-widget elementor-widget-wpzoom-elementor-addons-image-box\" data-id=\"901377e\" data-element_type=\"widget\" data-widget_type=\"wpzoom-elementor-addons-image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wpzoom-elementor-addons-image-box\">\n\t\t\t<h3>\n\t\t\t\t<span class=\"wpzoom-elementor-addons-image-box-link not-linked has-image\" style=\"background-image:url('https:\/\/www.altaier.com\/wp-content\/uploads\/2024\/04\/pexels-andrea-piacquadio-845451-scaled.jpg');\"><span><\/span><\/span>\t\t\t<\/h3>\n\t\t<\/div><!-- \/\/.wpzoom-elementor-addons-image-box -->\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7d0051b\" data-id=\"7d0051b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41a08db elementor-widget elementor-widget-text-editor\" data-id=\"41a08db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 26-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3><strong>Confiez la gestion de vos demandes d&rsquo;assistance \u00e0 des experts et concentrez-vous sur votre c\u0153ur de m\u00e9tier.<\/strong><\/h3><p>Apr\u00e8s une formation, nos collaborateurs dans nos bureau \u00e0 Alger se chargerons de vos incidents avec une qualit\u00e9 remarquable.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-376fa94 elementor-widget elementor-widget-text-editor\" data-id=\"376fa94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">En tant qu&rsquo;\u00e9diteur de logiciels, vous savez que le support client est un \u00e9l\u00e9ment essentiel de votre r\u00e9ussite. Mais g\u00e9rer les demandes d&rsquo;assistance peut \u00eatre une t\u00e2che chronophage et complexe. C&rsquo;est pourquoi nous vous proposons de externaliser votre support logiciel \u00e0 notre \u00e9quipe d&rsquo;experts.<\/span><\/p><p><b>Avantages<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gain de temps et d&rsquo;argent<\/b><span style=\"font-weight: 400;\">:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Vous n&rsquo;avez plus \u00e0 recruter et \u00e0 former du personnel en interne.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Vous r\u00e9duisez vos co\u00fbts.\u00a0<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Expertise et professionnalisme<\/b><span style=\"font-weight: 400;\">:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Notre \u00e9quipe est compos\u00e9e de techniciens exp\u00e9riment\u00e9s et certifi\u00e9s.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ma\u00eetrise de la langue fran\u00e7aise.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Nous pouvons offrir un support 24h\/24 et 7j\/7.<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Satisfaction client<\/b><span style=\"font-weight: 400;\">:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Nous garantissons un taux de r\u00e9solution \u00e9lev\u00e9 des demandes d&rsquo;assistance avec des SLA fiables.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Vous am\u00e9liorez la satisfaction de vos clients et fid\u00e9lisez votre base client.<\/span><\/li><\/ul><\/li><\/ul><p><b>Nos services<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Support technique<\/b><span style=\"font-weight: 400;\">:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Assistance par t\u00e9l\u00e9phone, email, chat.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Aide \u00e0 la r\u00e9solution des probl\u00e8mes techniques.<\/span><\/li><\/ul><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Gestion des demandes d&rsquo;assistance<\/b><span style=\"font-weight: 400;\">:<\/span><ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Suivi et traitement des tickets d&rsquo;assistance.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Communication proactive avec les clients.<\/span><\/li><\/ul><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Externalisez votre support logiciel et gagnez en s\u00e9r\u00e9nit\u00e9 Confiez la gestion de vos demandes d&rsquo;assistance \u00e0 des experts et concentrez-vous sur votre c\u0153ur de m\u00e9tier. Apr\u00e8s une formation, nos collaborateurs dans nos bureau \u00e0 Alger se chargerons de vos incidents avec une qualit\u00e9 remarquable. \u00a0 \u00a0 En tant qu&rsquo;\u00e9diteur de logiciels, vous savez que le &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.altaier.com\/index.php\/solution-helpdesk\/\" class=\"more-link\">Lire la suite de<span class=\"screen-reader-text\">\u00ab\u00a0Solution HelpDesk\u00a0\u00bb<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-449","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/pages\/449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/comments?post=449"}],"version-history":[{"count":10,"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/pages\/449\/revisions"}],"predecessor-version":[{"id":461,"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/pages\/449\/revisions\/461"}],"wp:attachment":[{"href":"https:\/\/www.altaier.com\/index.php\/wp-json\/wp\/v2\/media?parent=449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}